FAQ

We’ve compiled a list of the most Frequently Asked Questions for clients to review. Please let us know if we can be of any further assistance and don’t hesitate to contact us if your question is not addressed below.

When can I tour the Traveling Tails Inn facility?

We encourage you to pop in for a tour of our facility anytime during business hours. Tours do not have to be scheduled. We like to show off!

 

How do I schedule a Meet & Greet?

Please call us at (618) 659-2366 to set up an appointment with one of our trainers. We will explain the process and take you on a tour of the building. You will then see your pet on a live feed as he or she is beginning the evaluation. We ask you to leave your pet with us for approx. 4 hours so that we may get to know your pet better and assess whether or not your pet enjoys a group setting such as ours.

We will work slowly to integrate your pet into a play group based on age, size, temperament and activity level. All dogs must pass the Meet & Greet evaluation and attend a full day or 2 half days of daycare before boarding. Customers and staff agree, our Meet & Greet policy makes for the best possible boarding and daycare experience for your pet.

 

How do I make a daycare reservation?

Daycare is a walk-in service and you may drop your dog off anytime during regular business hours.

 

How do I make a boarding reservation?

We encourage you to book as early as possible due to the individualized nature of our boarding. You may send us an email or call our receptionist at (618) 659-2366 to book your pet’s stay.

 

What should I bring for boarding?

You should bring your dog’s food in prepacked, individual servings, medications (if any) and a bed if you choose.

 

Why do you say your boarding is individualized and special?

We are the only facility in the area that offers live web cams, *free all-day daycare with boarding, turn down service, late night potty breaks and hourly monitoring for your pet. We offer all of these amenities to ensure that your pet’s individual needs are being met.

Our facility is staffed 24 hours a day so that your pet is always supervised whether boarding or in daycare. We make special accommodations for geriatric pets, pets on medications and young pups. In addition, we provide a full report of your pet’s stay upon pickup.

 

How do I access the cameras so I can watch my dog?

Online Doggy allows our customers to view their dog at any time during their stay. To view on your mobile device, download the O’Doggy app. PC users may access this service for free on our Traveling Tails Inn website. If you choose to download the app, there is a yearly fee of $5.00 that goes directly to Online Doggy. If you have trouble accessing the cameras, you may call Online Doggy tech support at (866) 929-0919.

 

Why would a dog go to daycare?

Did you know that dogs are pack animals and enjoy the company of other dogs? We believe our daycare is the best way for dogs to enjoy playful interaction under the watchful eyes of our trained staff. Our staff attends seminars on dog behavior and canine body language in order to make our daycare program a safe and successful experience for your dog. We offer a curriculum with an activity schedule that is both physically and mentally fun and tiring for dogs.

Daycare is a great alternative when work and other obligations keep your pet at home, alone and bored. It’s a fact, our daycare dogs love spending playtime with other dogs on a regular basis. Ultimately, daycare helps to build confidence through canine and trainer bonds that result in a well-rounded pup!

 

What if my dog doesn’t pass the temperament evaluation?

Dogs that do not pass the temperament evaluation simply do not enjoy being around several dogs at one time. This does not mean your dog is not a social dog or a bad dog. This just means that like some of us, we prefer a quiet dinner with one or two people rather than a large party. At the end of the evaluation our trainer will provide you with a detailed report of the test and talk with you upon pick up. We are happy to also refer you to a different provider to meet the needs of your dog.

 

Do you provide daycare for puppies?

Absolutely! We offer a separate group for younger puppies that aren’t quite old enough to join the big guys. We also keep your puppy on their potty training schedule to reinforce your work at home.

 

Do you offer training?

We offer free basic training during daycare and have certified staff members available for in home consultations.

 

What is the facility like?

Unlike some daycares, we give our dogs year-round, indoor/outdoor access to our K9 grass covered play yards. We are both an air conditioned and heated facility for the comfort of your dog and our staff. Under our supervision, your dog will be able to go in and out of their own free will. Stop by to take a tour of our 16,000 sq. foot facility and see the difference for yourself!

 

My dog has a special diet and requires lunch – is that okay?

We are happy to offer a lunch hour to our guests that have brought their food. Also, we administer medications for free and have vet techs on staff should your pet need, for example, insulin shots, etc. Our staff is certified in pet CPR and First Aid!

 

Additional questions?

Have more questions for us? No problem! Click here to send us a message or give us a call at (618) 659-2366. We are more than happy to answer all of your questions. Check out all the fun on our FACEBOOK page at www.facebook.com/Traveling-Tails-Inn or log onto our website at http://travelingtailsinn.com. View all of the fun on our Online Doggy cameras so you can check in on your family member anytime of the day or night. The quality care, enriching environment, specialized attention and professional atmosphere that the TTI team provides can only be found here, at Traveling Tails Inn. So, what are you waiting for? Come experience TTI today!

*Just like any hotel or Inn, we do have a check out time of 10:00AM on departure day. If you choose to have your pet stay past this time to enjoy the daycare program, additional fees will apply.